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Candidates will gain key customer service knowledge and be aware of key roles in the customer service role. This will include team working, communication and areas around confidentiality.
Course Duration:
6 - 12 Months
Entry Requirements:
Working in a suitable job role.
Course Outline:
Mandatory Units:
301 - Organise, deliver and maintain reliable customer service
302 - Improve the customer relationship
303 - Work with others to improve customer service
304 - Monitor and solve customer service problems
305 - Promote continuous improvement
Optional Units:
306 Develop your own and others' customer service skills
307 - Organise and promote products or services to customers
308 - Lead the work or teams and individuals to improve customer service
Learning Outcomes:
NVQ Level 3 Customer Service
Assessment:
Your will be assessed by the following methods: Observations, Questioning, Witness Testimonies, Approved prior learning.
