Course Outline:

Mandatory Units: You must complete all of these

E.6: Contribute to maintaining a safe and healthy workplace
E.12: Contribute to keeping the workplace secure
E.13: Work effectively in own organisation

Optional Units: Complete 5 of the following units:

Group 1: Stock storage and order processing
B.3: Receive goods and materials into storage
B.5: Put goods and materials into storage
B.6: Maintain the quality of goods in storage
B.7: Dispatch goods and materials
B.9: Assemble bulk orders for distribution
B10: Pick stock and make up orders
B11: Process orders for goods
B12: Process returned goods and materials
B.14: Process donated goods for resale or recycling

Group 2: Promoting products to customers
C.3: Help customers to choose products
C.5: Provide information and advice to customers

Group 3: Customer Services
D.1: Give customers a positive impression of yourself and your organisation

Group 4: Organisational effectiveness
E.7: Maintain the safety of high risk goods and materials
E.8: Contribute to health and safety within the fuel dispensing area  
E.9: Maintain hygiene standards in handling and storing food products
E.10: Operate specialist plant and machinery to performance requirements
E.11: Lift, transfer and position loads

   This unit belongs to the Petroleum Industry National Training Organisation, which is submitting a proposal to revise its standards. The DNTO intends to import the revised unit when it becomes available.

Assessment:

You will be assessed by the following methods: Observation, Questioning, Witness Testimonies, Photographic Evidence, and Professional Discussion.