Overview:

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This course is aimed at full time, part time and occasional trainers. This course would also benefit anyone who has to train others to carry out their duties. It will allow delegates to improve the effectiveness of training sessions in terms of their structure and content. It will also improve the gathering and use of feedback together with incorporating a greater understanding of how adults learn.

Course Outline:

• Understanding individual needs and how people learn
• Barriers to learning
• Training objectives
• Planning, preparation, structure and design
of courses
• Ice breakers & building rapport
• Dealing with difficult delegates
• Closing
• Evaluation training

Learning Outcomes:

By the end of the course participants will be able to:
• Understand the basis of behaviour in relation
to rights and responsibilities
• Identify the 3 forms of behaviour: passive,
aggressive and assertiveness, both in
themselves and others
• Understand how to deal with aggressive
behaviour assertively
• Understand how to assertively encourage
passive people to contribute

Assessment:

Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.